Returns Policy – Bradleys Jewellers Refunds & Exchanges

We are happy to provide the option of a full refund or exchange, within a reasonable time, if the goods you receive are faulty or different from those you ordered. We will give all refunds as soon as reasonably possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. Refunds will be given by the same method as that used to pay. In the event of an exchange for a different item, any balance to pay by you or due to you will be made by the same method as your original payment. You are required to take reasonable care of the item(s) while in your control. If goods are damaged in transit please notify us immediately by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephoning us on 01322 278535 Monday to Saturday from 9.00am until 5.00pm.

Cooling Off Periods

If you (or your recipient of a gift) are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the internet or mail order), you are entitled by law to cancel the order within seven days after receiving the goods. This is known as a cooling off period. At Bradleys Jewellers we have a 10 day CHANGE OF MIND option on all our products. All of the above is in addition to your statutory rights.

There are two ways you can use this service:

IN PERSON

By calling in to either of our local jewellers in Dartford or Bexleyheath, we can issue a refund on the spot after inspection of the item. Refunds can take 3 - 4 days to show back in your account.

BY POST

Follow the guidelines below so that we can refund your payment as quickly as possible:

1. If you change your mind about your item, please notify us within10 days of receipt of your goods that you wish to return it. If the item is damaged, you must notify us with 24 hours of receipt of goods. You can email This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone us on 01322 278535 Monday to Friday from 9.00am until 5.00pm.
2. Replace the item in its gift packaging (e.g. ring box) as well as its protective packaging. If this protection has been discarded, please ensure that the item is safely packed as, if it becomes damaged, it may affect our ability to give a refund. Please send any returns to either of our branches, making it clear whether you would like a refund or exchange.
3. When posting your item, please send it in the following way to ensure that we receive it back safely:
   • Item value up to £50: Obtain a proof of posting from your Post Office (this should be free of charge). Please note that in the event of your return not being received by us, no refund can be given unless a Post Office franked proof of posting can be provided.
   • Item value over £50: Please use Special Delivery in order to ensure that the item(s) is insured whilst in transit.
     Special delivery usually offers compensation up to £750 unless specifically requesting a higher amount of up to £2,500. The post office also offers a tiered consequential loss cover of up to the value of £10,000
4. Once we receive your return, we will promptly refund the credit or debit card that was used to purchase the item.

*The change of mind option excludes earrings & body jewellery for health reasons, as well as personalised & specially ordered items. All of the above is in addition to your statutory rights.