If you (or your recipient of a gift) are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the internet or mail order), you are entitled by law to cancel the order within seven days after receiving the goods. This is known as a cooling off period. At Bradleys Jewellers we have a 10 day CHANGE OF MIND option on all our products. All of the above is in addition to your statutory rights.
There are two ways you can use this service:
By calling in to either of our branches in Dartford or Bexleyheath we can issue a refund on the spot after inspection of the item. Refunds can take 3 - 4 days to show back in your account.
Follow the guidelines below so that we can refund your payment as quickly as possible:
*The change of mind option excludes earrings & body jewellery for health reasons, as well as personalised & specially ordered items. All of the above is in addition to your statutory rights.